Frequently Asked Questions

How do I know my children will be safe and secure?
Skidoo Club Kids Club is registered and monitored by OFSTED. The site is chosen very carefully and a full Risk Assessment is undertaken at the playscheme.

Is the club registered with Ofsted?
Skidoo Club Kids Club is registered and monitored by Ofsted. We’re listed and have a ‘ GOOD’ report. Ofsted No. EY303800. To read the report click here

Who are your staff?
We choose our staff for their qualifications, experience and enthusiasm. Staff are enhanced CRB checked, registered with Ofsted and have childcare or teaching qualifications. Staff undergo training including: Induction Programme, First Aid, Health & Safety, Child Protection, and Behaviour Management.

What is the staff children ratio?
We have a staff ratio of at least 1 staff member to every 8 children for under 8’s and at least 1 staff member to every 10 children for over 8’s.

What if my child is new?
On your child’s first day they will be paired up on a buddy system with a member of staff. The nominated member of staff will check throughout the day that you child is happy, enjoying themselves and making new friends.

What do the children do for lunch?
Children need to bring a packed lunch with plenty of drinks for the day. Lunches will be stored as they are at school (not refrigerated). No foods containing nuts are allowed due to allergies.

What time can I drop my children at the Club?
The day starts from 8.30.am and they can be dropped off anytime from 8.30am – 9.15am.

What time should I collect my children from the Club?
The day ends at 5.30pm, and short days end at 3.30pm. Please be prompt in picking up your child.

What if I am delayed collecting my child?
Sometimes parents are unavoidably delayed. Please let us know as soon as possible to avoid unnecessary concerns - arrangements will be made to look after your child until you arrive.

Where is Benfield School?
Benfield Junior School, 225 Old Shoreham Rd, Portslade, Brighton, East Sussex, BN41 1XS www.benfield.brighton-hove.sch.uk

What should my child wear to the Club?
Children should wear casual and easily washable clothes such as T-Shirts and shorts/joggers and trainers. When the weather is warm and sunny, it is important that children bring sun screen and a hat to protect from sunburn and heat stroke.

What if my child is taken ill or has an accident at the Club?
One of the main concerns of any parent is what would happen if their child is taken ill or has an accident. We understand these concerns and have procedures in place to deal with any such eventualities. Staff are first aid trained and are able to treat minor cuts and bruises. Should a more serious accident take place, the parents will be contacted immediately.

What if my child is ill and cannot attend the Club?
If your child misses time at the Club due to illness, unfortunately no refund can be made.

What if children behave badly?
Skidoo Kids Club staff concentrate on encouraging good behaviour in children and usually when children are happy and busy, there is not a problem. Children are always advised as to what is expected of them at the Club and our staff are trained to deal with inappropriate behaviour. On the rare occasion when a child’s behaviour does not respond and compromises the other children, we reserve the right to exclude a child from the Club.

How can I claim back Tax Credits?
Please contact the Inland Revenue tax credit helpline on 0845 3003900 or their website www.hmrc.gov.uk/taxcredits/

Any Problems?
We always want to hear if you are unhappy with any aspect of the club. Please speak to or write to the Co-ordinator/Proprietor Claire Hamburger 53 St Andrews Road, Portslade, Brighton, BN41 1DB. If you have not received a satisfactory response you can contact Ofsted on: 0845 6014772.